Terms & Conditions

Security & Privacy

It’s simple.  We are committed to protecting your privacy online.  We know that providing personal information is an act of trust and we take that trust seriously.  We never spam you or use your data in ways that you do not expect.  We never sell on your data to third parties for marketing purposes.  Our website and payment methods are verified safe and secure. We use cookies on the site to make sure that we can offer you exceptional service. Use of the site denotes acceptance of our use of cookies which means we can show you products which we think will be most relevant to you.  

Look Here for the Details ….

Terms & Conditions

These terms of use were last updated in July 2018 and are intended for you to read before using the site to make a purchase. This page tells you information about us and the legal terms and conditions (‘Terms’) on which we sell any of the products (‘Products’) listed on our website (‘our site’) to you. These Terms will apply to any contract between us for the sale of Products to you (‘Contract’).

Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, are applied only in the English language.


1.1 We operate the websites www.shoesbyshaherazad.com www.shoesbyshaherazad.co.uk www.18hourheels.com www.18hourheels.co.uk www.shaherazad.com www.shaherazad.co.uk

We are Shoes by Shaherazad LTD, a company registered in England and Wales under company number 9866841 and our registered office and main trading address is The Innovation Centre, 1-2 Devon Way, Longbridge, B31 2TS.


2.1 Whilst we make every effort to ensure that the photographs displayed on our site are faithful reproductions of the original products, variations may occur due to the technical and colour resolution characteristics of your computer and the handcrafted nature of the products. Shoes by Shaherazad LTD shall not be liable therefore for the eventual inadequacy of the graphic representations of Shoes by Shaherazad products displayed on the Site owing to the above mentioned technical and production issues.

2.2 You acknowledge that the products offered by us with the Service are subject to stock limits.

2.3 You may check the availability of any item offered on our site at any time by checking the sizes available. Inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible (and in any case within the term of delivery as specified below) by e-mail or telephone. We will give you the option to order a different item of the same type or alternatively, to cancel your order.

In the event that your credit/debit card has already been charged, you will be refunded as soon as possible.

2.4 We reserve the right to change the items offered on our site at any moment, without prior notice.


3.1 Your use of our site is governed by our Security & Privacy Policy.


4.1 We only use your personal information in accordance our Security & Privacy Policy which is as follows:

Security & Privacy Policy

We are committed to protecting your privacy on-line.  We know that providing personal information is an act of trust and we take that trust seriously.  We never spam you or use your data in ways that you do not expect.  We never sell on your data to third parties for marketing purposes.  Our website and payment methods are verified safe and secure. We use cookies on the site to make sure that we can personalise your experience.  This means that we place small data files on your device to make sure that the website works properly for you.  The cookies tailor your experience on the website to what you would most likely like to see.  Cookies may also be used for re-marketing purposes.  For example, if you look at a product on our website we may from time to time serve you an advert of that product or similar products via social media channels, google adverts or other digital adverts.  Cookies allow us to do this.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.  We do this to improve your user experience.  Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.  You are welcome to block or delete the cookies if you wish.

4.2 A number of our pages use cookies to remember:

  • Your display preferences, such as contrast colour settings or font size and items such as currency preference.
  • If you have already replied to a survey pop-up that asks you if you want to sign up to our email newsletter (so you won't be asked again).
  • To offer you products, services or content which you might be interested in via tools such as Google Adverts and Facebook Adverts which are non-obtrusively placed in news feeds and in online searches.

4.3 These cookies are not used for any purpose other than those described here.  You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work as you might expect them to.

5.1 You may only purchase Products from our site if you are at least 18 years old.

5.2 You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


6.1 Please take the time to read and check your order at each page of the order process. You must also read our guide titled, "How to Wear 18 Hour Heels" to ensure that you understand our recommendations on how to safely enjoy our products.  Sensible use of our products is your responsibility.  We will assume that for all orders placed you have read and understood this guide.

6.3 Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.

6.4 The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between you and us. In the event of a dispute relating to a transaction conducted on our site, the data recorded by us shall be treated as legal evidence of the transaction.


7.1 We may revise these Terms from time to time in the following circumstances:

7.1.1 changes in how we accept payment from you;

7.1.2 changes in relevant laws and regulatory requirements; and

7.1.3 Any other reasonable circumstances.

7.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.


NOTE: This clause 8 only applies if you are a consumer and if you are a UK or European Community citizen. If you are purchasing Products from outside of the European Community please see clause 10 below.

8.1 You have a legal right to cancel a Contract during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or Products, you can notify us of your decision to cancel the Contract and receive a refund. If you are a UK citizen advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

8.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made products and/or products made to your specification or clearly personalised.

8.3 Your legal right to cancel a Contract starts from the date of the order confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Product. Working days means that Saturdays, Sundays or public holidays are not included in this period.

8.4 To cancel a Contract, please contact us in writing to tell us by sending an e-mail to or by sending a letter in either case headed ‘Notice of Contract Cancellation. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the
date you sent us the e-mail or posted the letter to us.

8.5 If you refuse delivery or if for any other reason delivery of the Product does not occur then the Product will be returned to us by our shipper and we shall assume less you advise us to the contrary that you have cancelled the Contract.

8.6 We recommend that you insure the return shipment as you are under a duty to take reasonable care of the Product and will be liable for damage to them until we actually receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us. You should retain proof of sending, in case of a dispute.

8.7 Please note that you must cover the cost of the return shipment, as our returns policy does not apply to orders cancelled under the Distance Selling Regulations.

8.8 Product should be returned to us with their original packaging and footwear must be tried on carpeted surfaces only. Product must be unused, unworn and in an unaltered condition. Product must be sent from the country that the order was delivered to.

8.9 Subject to compliance with clause 8.8 above we will refund the full value of your order, within 30 days of receiving your notice of contract cancellation.

8.10 Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received your order, as described above.


NOTE: For the avoidance of doubt if you are ordering Product from outside of the European Union (EU) please carefully read the Note at the beginning of Clause 8 which explains that no right of cancellation applies to you. Your only rights to return Product are set out in this clause 9.

9.1 You must upon receipt immediately check all Product you receive against your order. If the Product you receive is damaged, defective or in any way incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post or e-mail only) as soon as possible but in any case within a reasonable period of time.

Product must be returned with its original packaging and footwear must be tried on carpeted surfaces only. Product must be unused, unworn and in an unaltered condition.

9.2 We may also agree to allow any Product not falling within the above to be exchanged once following purchase subject to the requirements set out in clauses 9.3 and 9.4 below.

9.3 To return or exchange a product you will need to first obtain an returns number from us.

Please email us your request. Your request must be submitted within 14 days of receipt of the goods. Once your request has been approved a returns number will be issued. You should not return any Product to us until these arrangements have been made.

9.4 Any return must be made in a single delivery shipment and any fragmented returns may incur additional costs payable by you to us. It is imperative that you follow our instructions for the return of your items and that all goods are shipped back to us within 7 days of the returns number being raised. There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.

9.5 If you have purchased Product from us from outside the EU you are wholly responsible for the payment of all taxes and duties on any supply of Product. We cannot under any circumstances refund such taxes/duties. You must deal with this application directly with the appropriate authority. Additionally any returns of Product from outside the EU, will incur a return charge.

9.6 We recommend that you retain proof of sending, in case of a dispute.

9.7 Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged or degraded on return.

9.8 Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

9.9 This returns policy does not affect your legal and statutory rights.


10.1 Our site contains a large number of Products. It is always possible that, despite our efforts to the contrary, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or alternatively you may cancel your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.


11.1 We ship DDU (delivery duty unpaid) to certain destinations outside the EU. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise or predict the amount. You alone shall be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

11.2 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.