Delivery & Returns

Free international Delivery

Delivery

It’s free.  To any country.

It’s simple.  We treat women with equality all over the world.  This means that delivery is free to all countries.  Items will be despatched within 1 working day of your payment confirmation.  Unless there is no home delivery infrastructure in your country of residence, we will deliver anywhere.

Customs & Import Charges

We deliver to women everywhere, wherever postally possible, no matter where you are based in the world.  Orders being delivered outside of the EU will not include UK Tax and you could therefore be charged a customs and import fee.  Please note that we have no control over whether you are charged for these and they are your responsibility to pay direct to the courier.

Returns

It’s simple.  Just email helpme@shoesbyshaherazad.com with your full name and reason for return and we will issue a returns authorisation.  You have 28 days from the date of purchase to return your order.  Please ensure that the shoes are unworn and that they have all of their packaging and labels.  Packages should be sent by recorded or tracked delivery to ensure safe arrival.  Refunds will be processed once the shoes are received.

 

The address for returns is:

Shoes by Shaherazad, Innovation Centre, Longbridge Technology Park, 1 Devon Way, Birmingham, B31 2TS